- Microsoft Outlook saves your email messages, calendar, tasks, and other items in either an Outlook for Windows Data File (.pst) or an Outlook for Mac Data File (.olm). This article guides you through the process of recovering your Outlook data by restoring your Outlook Data File with the Code42 app.
- The post explains several methods to resolve Mac Outlook not syncing with Exchange Server. So, keep reading till the end of the write-up. Workaround Solution to Fix Mac Outlook Not Syncing With Exchange Server. The database for Outlook profile has been corrupted and there are chances that you have to build a new Outlook profile in Mac Outlook 2011.
- Outlook For Mac 2011 Keeps Crashing And Rebuilding Identity Security
- Outlook For Mac 2011 Keeps Crashing And Rebuilding Identity Protection
MPORTANT The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open Word, and then click About Word from the Word menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.
Set Default Mail App. This tool lets you choose Outlook for Mac as your default mail application. Then Outlook opens a new email whenever you click on a mailto: link in an email or website. Reset Recent Addresses. This tool lets you reset recent addresses that Outlook has stored, and delete recent addresses all at once, instead of one at a time.
Step 1: Quit Outlook and all other applications
To quit active applications, follow these steps:- Choose Force Quit from the Apple menu (or press Command - Option - Esc).
- Select an application in the 'Force Quit Applications' window.
Note: You cannot quit Finder. - Click Force Quit.
- Repeat this process until you quit all active applications.
Try starting Outlook for Mac 2011 again. If the issue continues to occur, go to the next step.
Step 2: Open Outlook 2011 without running schedules or trying to connect to a mail server
Opening Outlook without running schedules or trying to connect to a mail server is a way to determine whether the issue is related to the account settings or pending send/receive actions. To do this, follow these steps:- Press the Shift key and then click the Outlook icon on the Dock. This prevents Outlook from sending or receiving mail.
- Quit Outlook.
- Open Outlook.
Step 3: Verify the Outlook Identity
The Outlook database and data records are stored in the Office 2011 Identities folder. By moving the folder to the desktop, Outlook will automatically create a new database. If Outlook opens without a problem, we will have to troubleshoot the Outlook database. To do this, follow these steps:- Quit all applications.
- On the Go menu, click Home.
- Open Documents, and then open Microsoft User Data.
- Drag Office 2011 Identities to the desktop.
- Open Outlook.
2360509 How to troubleshoot Mac Outlook 2011 identity database
If the issue continues to occur, go to the next step.
Step 4: Remove Outlook preferences
This step will determine whether the problem is caused by damaged Outlook preferences. To move preferences to the desktop, follow these steps:- Quit all applications.
- On the Go menu, click Home.
- Open Library.
Note The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu. - Open Preferences, and then drag the following files to the desktop:
- com.microsoft.Outlook.plist
- com.microsoft.outlook.database_daemon.plist
- com.microsoft.outlook.database_utility.plist
- com.microsoft.outlook.office_reminders.plist
- com.microsoft.Outlook.SyncServicesPreferences.plist
- Open Outlook. Does the problem occur?
No, the error no longer occurs.
One of the files that you moved is causing the problem. To isolate the file, follow these steps:- Quit Outlook.
- Move one of the files back to its original location.
- Open Outlook.
If the error reoccurs, the file that you just moved is causing the problem. Drag this file to the Trash.
If the error does not occur, continue repeating steps A to C until you isolate the file.
Yes, the error still occurs.
Quit Outlook, and move the files back to their original location. Go to the next step. - Quit all applications.
- On the Go menu, click Home.
- Open Library.
Note The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu. - Open Preferences.
Note If you have Service Pack 2 installed, open Application Support instead of Preferences. - Open Microsoft, and then open Office 2011. Drag the following files to the desktop:
- Outlook Preferences
- OfficeSync Prefs
- Open Outlook. Does the problem occur?
No, the error no longer occurs.
One of the files that you moved is causing the problem. To isolate the file, follow these steps:- Quit Outlook.
- Move one of the files back to its original location.
- Open Outlook.
If the error reoccurs, the file that you just moved is causing the problem. Drag this file to the Trash.
If the error does not occur, continue repeating steps A to C until you isolate the file.
Yes, the error still occurs.
Quit Outlook, and move the files back to their original location. Go to 'Step 5: Clean startup or safe mode.'
Step 5: Clean startup or safe mode
For information how to clean start your operating system (OS), view Microsoft Knowledge Base article:2398596 Perform a clean startup (safe mode) to determine whether background programs are interfering with Office for Mac
If the problem continues to occur, go to the next step.
Step 6: Create a new user account
Sometimes, a user's specific information may be corrupted. To determine whether this is the case, you can log on as a new user or create a new user account, and then test an application. For steps and instructions on how to create a new user account, view the following Microsoft knowledge base article:2439218 Testing your user account to troubleshoot Office for Mac applications
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Summary
This article describes some useful tools for Microsoft Outlook for Mac.
More information
Outlook Search Repair
The Outlook Search Repair tool repairs search results within Outlook.
Important
Due to some changes in macOS Mojave, this tool no longer works in 10.14 and higher. If you are on macOS Mojave (10.14), you can follow the steps below to reindex Spotlight for Outlook for Mac.
Cyberghost premium key generator. Choose Apple menu, then System Preferences, and then Spotlight.
Select the Privacy Alien shooter 2 conscription keygen. tab.
In Finder:
On the Go menu, select Go to Folder...
Copy and paste the following location into the 'Go to the folder:' dialog box and select Go:
~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/
Drag the 'Main Profile' folder to the Privacy tab. Once added, remove the folder from the Privacy tab, and Spotlight will re-index the folder.
You must perform this step for any additional profile folders you have.
For more information, see How to rebuild the Spotlight index on your Mac and Outlook for Mac search returns 'No Results,' and task items are not displayed.
Note
If you are using macOS Catalina, try to fix the issue by deleting the Outlook profile and adding it again as follows:
- From Finder, open the Applications folder.
- Ctrl+click or right-click Microsoft Outlook, and then select Show Package Contents.
- Open Contents > SharedSupport, and then launch Outlook Profile Manager.
- Select the profile that you want to remove, and then choose the Delete the selected profile button.
- Restart Outlook and add the profile again.
When to use the tool
Use this tool if search results within Outlook show nothing or return older items only. For example, if you search for an email message that you already have open and that message isn't displayed in the search results.
How to use the tool
Download and open the Outlook Search Repair tool.
Follow the instructions.
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The tool searches for duplicate installations of Outlook. If no duplicates are detected, go to step 3. If duplicates are detected, remove the duplicate Outlook installations, and then restart the system. After your system is restarted, the Outlook Search Repair tool may reopen. If it does reopen, exit and restart the tool.
Select Reindex.
Note
The Outlook Search Repair tool displays a 'Reindexing, please wait' message while it works. Wait for this process to finish. This may require an hour or more, depending on the size of your Outlook profile. Outlook doesn't have to be open when the repair occurs. A spotlight search will be slower and may not finish while the index is being repaired.
Exit the Outlook Search Repair tool when you receive the following message after the repair is completed:
Done! Reindexing has completed!
OutlookResetPreferences
The Outlook Reset Preferences tool resets all Outlook preferences to their default settings.
When to use the tool
Use this tool to reset any customizations that you've made to Outlook by using the Preferences option on the Outlook menu. This tool also stores the settings for the Outlook window size and position. This tool shouldn't be needed most of the time. But it can be useful.
Note The Outlook Preferences file doesn't contain all the preferences for the application. Also, resetting Outlook preferences doesn't remove email messages or account settings.
How to use the tool
- Download and open the Outlook Reset Preferences tool.
- Select the Reset Now! button. This closes Outlook if it's open, and then resets the preferences to their default settings.
- Exit the Outlook Reset Preferences tool.
SetDefaultMailApp
The Default Mail Application tool lets you easily make Outlook the default mail application.
When to use the tool
Use this tool if you want Outlook to open a new email message when you select a mailto: link in an email message or on a website. Selecting a mailto: link opens the default email application. Outlook isn't the default email application until you change that setting.
How to use the tool
- Download and open the Default Mail Application tool.
- In the Default Mail Application dialog box, select com.microsoft.outlook, and then select Make Default.
- Exit the Default Mail Application tool.
Outlook For Mac 2011 Keeps Crashing And Rebuilding Identity Security
ResetRecentAddresses
The Reset Recent Addresses tool lets you reset recent addresses that Outlook stores. This tool deletes all recent addresses instead of you having to manually delete addresses one at a time.
When to use the tool
When you compose an email message and add people on the To, Cc, or Bcc line, Outlook suggests names as you type characters. The list of names that Outlook uses is a combination of stored contacts, the company directory, and recent contacts. Recent contacts have an 'X' character next to each name. Without this tool, you have to select the 'X' on each contact to remove that contact from the Recent Address List. The Reset Recent Addresses tool cleans out all recent addresses at the same time.
How to use the tool
Outlook For Mac 2011 Keeps Crashing And Rebuilding Identity Protection
- Download and open the ResetRecentAddresses tool.
- Select the Reset Now! button.
- Exit the Reset Outlook Recent Addresses tool.